IT Support & Managed Services · Crewe
IT Support Crewe
Smart Wave IT provides managed IT support across Crewe, Nantwich, Sandbach, Middlewich and the CW postcodes, with same-day response and a 4-hour on-site SLA. The businesses around Crewe do not keep office hours. The distribution sites off the A500 and at Crewe Business Park run three shifts, the rail and engineering suppliers work to contract deadlines, the practices in Nantwich are busiest first thing, and the pubs and restaurants need help at eight on a Friday night. A support contract here has to cover the hours the work actually happens, and it has to come with someone who will drive to the site when a scanner, a switch or a till is the thing that has failed. That is what we do. Crewe is under an hour from our Liverpool base, and the CW postcodes are part of our regular patch.
Why Crewe businesses pick us
Track record behind every IT support install in Crewe.
- 700+
- UK installs
- 80+
- Europe rollouts
- 4 hrs
- SLA guarantee
- Same day
- Crewe response
we support what we install
across nine countries
on site, not an auto-reply
engineers across South Cheshire
Crewe and Nantwich businesses we support
South Cheshire IT support is a mix of shift-based operations with no tolerance for downtime and small professional firms that want a calm, competent person on the phone. We have contracts of both kinds, and the thing they share is that the provider before us was either too far away, too slow, or only did the software half of the job.
Typical Crewe support arrangements include:
- Logistics and distribution operators at Crewe Business Park, Basford and Weston: warehouse management systems, handheld scanners, label printers and the wireless they all depend on
- Rail, engineering and manufacturing suppliers around Crewe and Winsford: CAD and design workstations, shared drives, and networks that include the shop floor
- Solicitors, accountants and estate agents in Nantwich and Sandbach: Microsoft 365, secure remote working and client confidentiality
- Clinics, dental and veterinary practices near Leighton Hospital and across the CW postcodes: uptime for the booking and records systems
- Pubs, restaurants and hotels across Nantwich and the villages: tills, card terminals, kitchen screens and the network under them
- Growing firms with no IT person, where the owner has been doing it in the evenings and would like to stop
Support for a site that runs three shifts
A warehouse does not care that the fault happened at 2am. If the scanners lose the Wi-Fi or the WMS server stalls, a trailer misses its slot and the cost is immediate and measurable. Supporting that kind of site is different from supporting an office, and most IT providers quietly price and staff for the office.
What a logistics or shift-based support contract from us looks like:
- Cover hours agreed around your shifts, not ours, with the escalation path written down and tested
- The warehouse wireless surveyed and monitored, because scanner drop-outs are almost always a coverage or roaming problem, not a scanner problem
- Spare scanners, label printers and access points held on site or by us, so a dead device is swapped, not ordered
- WMS, ERP and telematics servers monitored, patched in agreed windows, and backed up with restores actually tested
- The network between the office, the warehouse and the yard documented, so a fault is traced in minutes rather than walked
- A quarterly review with the numbers: tickets, response times, what keeps breaking and what we are going to change
Why Crewe businesses pick Smart Wave IT for support
Because we are an installer that supports, not a helpdesk that subcontracts anything physical. If the fix is a failed switch in the comms cabinet, a cable re-terminated or an access point moved ten metres, that is our engineer on the same ticket. When a Liverpool restaurant's tills went down at lunchtime we were on site in half an hour and traced it to a failing switch rather than rebooting and leaving; that story is in our Liverpool restaurant case study.
We are also straightforward about scope. Support is priced per user or per site depending on which genuinely fits, the boundary with any internal IT person is agreed in writing, and if your site needs 24-hour cover we will say what that costs rather than imply it is included.
When our tills crashed during our busiest lunch service, the Smart Wave team was on site within 30 minutes and had us back up before the next sitting. They didn't just patch it. They explained what failed and stopped it happening again.
Support plus everything else, from one team
A contract is easier to honour when the same people built what is under it.Network infrastructure in Crewe: managed switches and firewalls for the office, the warehouse and the link between them.
Business internet in Crewe: leased lines and FTTP with 4G or 5G failover, and us dealing with the carrier.
Wi-Fi installation in Crewe: warehouse wireless surveyed for racking and forklifts, not guessed from a floor plan.
CCTV installation in Crewe: yard and gate cameras on the same network we already support.
For offices, depots and practices we cover the whole of corporate sector IT under one agreement.
Sites outside Crewe, or more than one of them? Read our guide to IT support & managed services across the UK.
Common questions
Frequently asked.
Per-user contracts run £25 to £55 per user per month depending on the cover level and whether servers are in scope. Sites with few users and high uptime needs, such as a pub or a small depot, usually suit a per-site contract at roughly £150 to £400 a month. Extended-hours cover for shift operations is priced on top and stated plainly. We recommend the model that fits your shape.
Ready when you are
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