Hospitality · Liverpool
Saturday lunch saved: a Liverpool restaurant back online in 30 minutes
An EPOS till failure mid-service, a 30 minute on-site response, and a quiet fix before dinner.
The challenge
Mid-service on a Saturday, every till in the restaurant froze. Card payments stopped, kitchen tickets stopped printing, and a queue started building at the door. The team called us at 12:48pm and told us the venue was on its busiest trading day of the month. They needed someone on site, not a remote helpdesk.
What we did
An engineer was on the ground in 30 minutes. We isolated the issue to a faulty network switch in the back office that was dropping traffic between the EPOS Now terminals and the back-of-house printer. We swapped in a replacement switch from our Liverpool van stock, re-patched the run, and verified each till and printer in turn. We also sense-checked the Ubiquiti UniFi access points so the floor team could keep taking orders on tablets while we worked.
The kit
- EPOS Now point-of-sale terminals
- Ubiquiti UniFi access points
- Replacement managed PoE switch (van stock)
- Cat6 patch leads, certified on the spot
The outcome
Tills were back live before 1:30pm. The restaurant kept service going, dinner trading was unaffected, and the team avoided a full evening of manual card terminals. We followed up the next morning with a written report and a recommendation to replace the second ageing switch on a planned visit, which was completed the following Tuesday outside trading hours.
When our tills crashed during our busiest lunch service, the Smart Wave team was on site within 30 minutes...
Services used
Services we used here.
Same kit, same team, ready for your site.
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