Hospitality
Hospitality IT solutions
IT that holds up at 7pm on a Friday, not just at 9am on a Tuesday.
Pubs, restaurants, hotels and bars run on tight margins and busy services. When the till crashes or the kitchen display freezes, you lose covers, tips and customer trust. Smart Wave IT installs and supports the kit that hospitality venues actually rely on, with same-day response when you need help fast.
What we hear
We hear this all the time from hospitality businesses
Sound familiar? These are the recurring problems we fix every week.
Tills go down at the worst time
EPOS failures during a busy lunch service cost real money. We install reliable EPOS Now systems and respond the same day when something needs a hand on site.
Kitchen comms break under pressure
If the KDS freezes mid-service, food slows and orders get missed. We install Kitchen Brains screens and make sure pass timing stays sharp on a busy night.
Wi-Fi can't cope with a full room
Guests expect fast, reliable Wi-Fi. We design Ubiquiti networks that handle a packed venue without dropping connections or slowing card payments.
Cabling is a tangled mess behind the bar
Old cabling causes random outages and slow networks. We install Cat6 structured cabling that's labelled, tested and tidy, so faults are easy to find.
Services
What we install for hospitality businesses
One team, one invoice. We handle the cabling, the Wi-Fi, the EPOS and the security under one roof.
EPOS Systems
Tills, KDS and stock management sorted in one visit.
Learn moreWi-Fi Installation
Fast, reliable Wi-Fi for every corner of your business.
Learn moreData Cabling
Structured cabling that keeps your network solid.
Learn moreCCTV Installation
Hikvision CCTV installed by certified engineers.
Learn moreWhen our tills crashed during our busiest lunch service, the Smart Wave team was on site within 30 minutes. Their same-day response saved our day and probably hundreds in lost orders. We've used them for everything since, from EPOS upgrades to a full Wi-Fi refresh.
Common questions
Frequently asked.
Can you install EPOS, Wi-Fi and cabling in one visit?
Yes. We're a full-service IT company, so we handle cabling, Wi-Fi, EPOS and CCTV under one roof and one invoice. That saves you juggling three different contractors during a fit-out.
Do you work around our trading hours?
Always. Most hospitality work is done early mornings, late evenings or on quieter days so your service isn't disrupted. We plan the timing with you before we start.
What happens if the EPOS goes down on a Saturday night?
Call us. We offer same-day response with a 4-hour SLA, and for hospitality clients we work around the trading week so you're not left waiting until Monday.
Are you an EPOS Now partner?
Yes. We're an EPOS Now partner and also work with Kitchen Brains KDS and quality monitoring software. We handle install, configuration, training and aftercare.
Ready when you are
Talk to us about your hospitality project
Call us today. We'll give you a straight answer and a same-day visit where possible.